Information We Collect

Running a working capital analysis requires us to gather certain details about your business operations. We're transparent about what we need and why we need it.

Business Information

When you engage our services, we collect basic company details such as your business name, ABN, trading address, and industry classification. We also need financial data including cash flow statements, accounts receivable and payable records, inventory levels, and historical revenue figures. This information helps us provide accurate analysis of your working capital position.

Contact Details

We collect names, email addresses, phone numbers, and postal addresses for key contacts within your organisation. This lets us communicate effectively about our analysis and recommendations.

Technical Information

Our website automatically collects certain technical data when you visit. This includes your IP address, browser type, operating system, and pages you view. We use this to improve site functionality and understand how visitors interact with our content.

How We Use Your Information

Every piece of information we collect serves a specific purpose related to providing you with quality working capital analysis services.

• Conducting thorough working capital assessments tailored to your business circumstances
• Preparing detailed reports with actionable recommendations for improving cash flow
• Communicating with you about our findings, next steps, and ongoing support
• Processing payments and maintaining accurate billing records
• Improving our analytical methods and service delivery based on real client data
• Meeting our legal obligations under Australian business and taxation laws
• Sending relevant educational content about working capital management (only if you've agreed to receive it)

Data Storage and Security

Protecting your information isn't just good practice – it's something we take personally. Financial data is sensitive, and we treat it accordingly.

Where We Store Information

Your data is stored on secure servers located within Australia. We use reputable cloud service providers who meet strict Australian data protection standards. All financial information is encrypted both in transit and at rest using industry-standard protocols.

Security Measures

We maintain multiple layers of security including encrypted connections, regular security audits, restricted access controls, and secure backup systems. Only authorised team members who need access to perform their work can view your information, and all access is logged and monitored.

How Long We Keep Your Data

We retain your information for as long as necessary to provide our services and meet legal requirements. For most business records, this means seven years from the end of our engagement, which aligns with Australian taxation law requirements. After this period, we securely delete or anonymise your data.

Sharing Your Information

We keep data sharing to an absolute minimum. However, there are limited circumstances where we need to share certain information with trusted third parties.

All third parties we work with are bound by confidentiality agreements and must handle your information in accordance with Australian privacy law.

Your Rights Under Australian Law

The Australian Privacy Principles give you specific rights regarding your personal information. Here's what you can do and how to do it.

Access Your Information

You can request a copy of the personal information we hold about you at any time. We'll provide this within 30 days of your request, free of charge in most cases. If preparing your information requires significant time or resources, we may charge a reasonable fee to cover these costs.

Correct Your Information

If you believe any information we hold is inaccurate, outdated, or incomplete, let us know. We'll correct it promptly and notify any third parties we've shared it with, where appropriate.

Request Deletion

You can ask us to delete your personal information, though we may need to retain certain records to comply with legal obligations. For example, taxation law requires us to keep financial records for seven years. We'll explain any limitations when you make a deletion request.

Withdraw Consent

If you've given consent for specific uses of your information (like receiving educational emails), you can withdraw that consent at any time. This won't affect the lawfulness of processing before you withdrew consent.

Lodge a Complaint

If you're concerned about how we've handled your information, please contact us first so we can address the issue. If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Cookies and Website Technology

Our website uses cookies and similar technologies to improve your experience and understand how visitors use our site.

What We Use

• Essential cookies that make the website function properly
• Analytics cookies that help us understand visitor behaviour and improve our site
• Preference cookies that remember your settings and choices

You can control cookie settings through your browser preferences. Keep in mind that disabling certain cookies may affect website functionality.

International Data Transfers

We primarily store and process data within Australia. However, some of our technology providers operate internationally, which may involve transferring data overseas.

When international transfers occur, we ensure appropriate safeguards are in place, such as standard contractual clauses or certification under recognised privacy frameworks. We only work with providers who maintain data protection standards comparable to Australian requirements.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify existing clients by email and post the updated policy on our website with a new "last updated" date.

We encourage you to review this policy occasionally to stay informed about how we protect your information.